Privacy policy

1. Controller

The controller responsible for personal data collected on this website is Coyote SA, Rue de Lausanne 17, 1800 Vevey, phone +41 21 925 33 33.

This policy is based on the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).

2. Data we collect

We only collect the data we need:

• Contact form: name, company, email address, phone number, service concerned and the content of your message.
• Technical data: on each visit, the hosting provider automatically records server logs (IP address, date and time, page viewed, browser). They are used solely for the security and proper operation of the site.
• Display preference: your choice of light or dark theme is saved in your browser's local storage. It never leaves your device.

3. Purposes and legal bases

Contact form data is used exclusively to handle your request and, where relevant, to prepare a quote or contract. Under the GDPR, this processing is based on pre-contractual measures (Art. 6(1)(b)) and on our legitimate interest in replying to people who contact us (Art. 6(1)(f)).

Technical logs are based on our legitimate interest in keeping the site secure.

We do not sell your data, use it for advertising or carry out any profiling.

4. Cookies and tracking

This website uses no tracking or advertising cookies, no audience measurement tools and no embedded third-party services (social networks, maps, external fonts). The map link opens Google Maps in a new tab, which is subject to its own privacy policy.

5. Recipients

Your requests are stored in our customer relationship management software (Odoo). Only the staff members concerned have access to them.

We use technical service providers (hosting of the website and of our management software) who process data solely on our behalf and according to our instructions. We only disclose your data to other third parties where required by law.

6. Transfers abroad

Your data is in principle processed in Switzerland or the European Union, both recognised as providing an adequate level of protection. Should a transfer to another country take place, we ensure it is covered by appropriate safeguards, in particular the standard contractual clauses recognised by the Swiss Federal Data Protection Commissioner and the European Commission.

7. Retention

Contact requests are kept for as long as needed to handle them and to follow up the business relationship. If a contract is concluded, related documents are kept for the statutory period of 10 years (Art. 958f of the Swiss Code of Obligations). Technical logs are deleted after a short period, unless needed to investigate a security incident.

8. Security

We take appropriate technical and organisational measures to protect your data against loss, unauthorised access and alteration, including encrypted connections (HTTPS) and restricted access management.

9. Your rights

Within the limits set by law, you may at any time:

• access the data we hold about you;
• request its correction or deletion;
• object to its processing or request its restriction;
• receive your data in a common format (portability);
• withdraw your consent, where processing relies on it.

To exercise these rights, contact us in writing at the address above or through the contact form. We may ask you for proof of identity.

You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch) or, if you live in the European Union, with the supervisory authority of your country.

10. Changes

We may update this policy at any time, in particular when the website or the law changes. The version published on this page prevails.